Speedy Hot Water has an excellent record of providing great customer service throughout all areas of the Gold Coast and Brisbane.
Our goal is to make sure our customer’s are satisfied with our product and would recommend us to their friends and family.
Below are just some reviews our happy customers have left for us on Google.
The reviews shown below are genuine reviews of our hot water service submitted to Google.
Jo Heard
10:59 27 Nov 24
Speedy Hot Water Services is exactly that and more. We had recently moved into our new home when everything started to go south, the pool pump, the pontoon carpet and then told the gangway was needing urgent attention, $$$$$.Then, yep the Solar hot water tank was leaking resulting in cold water. Being new to the area and already experienced being ripped off on other services, I became somewhat nervous as to who to call.I called some local plumbers resulting in various excuses and exorbitant costs to put a new ground service in and do away with the Solarhart. Things were looking doubtful and still cold showers with a house full of visitors.So, I tried 1 more place, Speedy Hot Water Services and that's exactly what they were ! I first spoke to John, a lovely Scottish fella who then put one of his guys on the job. Shortly after I received a call from Matt saying he would be there in about 15 mins to quote and check the problem.Matt did not disappoint, he was very skilled both with knowledge and installation.He certainly was up with the latest technology of systems and the most economical.Matt was thorough in his work and went above and beyond his job description.He explained how best to use the unit, we ended up getting the best system on the market, an Evo 270-1The job was Speedy, professional and value for money, the service was second to none. So, thank you John and especially Matt for a job well done !!🌟🌟🌟🌟🌟Jo and John Heard
Kent Hughes
08:51 27 Nov 24
This company is fabulous. They were able to quote on replacement hot water system via email. All we had to do was provide a few photos. All other companies would not quote and some some companies even demanded a service payment before even arriving onsite. Refreshing to see such an honest company. This company arrived on a Sunday afternoon to replace our old system. Highly professional and our service person provided appropriate advice to solve any issues. They arrived on time and within 2 hours we had a new system that we could afford. We thank them for giving up their Sunday so that we could have hot water after 2 days without.The job was professional and all rubbish was removed. Excellent service. Quote was not varied so we knew before they commenced work what the costs would be. Thank you for a job well done!
Narine Robinson
04:01 19 Nov 24
Honestly, this Company stands out from the the rest! I called several Hot Water and Plumbing Companies and they either couldn't quote without coming out at a Fee which needed to be paid whether you accept the quote or not!..Or, they quote was based on a "but if" or "there maybe" then there is extra charges!..Well, feeling exhausted and overwhelmed I rang Speedy and spoke to John who merely asked for a photo then came to take a look and gave me a solid price with the options if I wanted and that was it!. No fuss No Call Out Fee, No Pressure.Within 30mins after he left it called him to book in the new hot water system.Within 24 hrs I had a new hot water system installed by Matt who might I say was AMAZING!! He was patient he was thorough and he was honest and explained to me the difference in the unit I chose opposed to what is currently the most efficient and economical System on the market, which I want with.Matt's installion was TOP quality from start to finish despite having problems with his foot!He soldiered on and left my place clean and tidy and giving me heaps of tips on how to save on power bills and also how to get more pressure from my TAPs - Thank you Matt you are a true gem in your line of work!
stacey
06:59 06 Nov 24
Thank you John, your hardwork today and your prices are much appreciated 👍
Rachel Huxley
07:34 04 Nov 24
Thank you for the amazing service! Matt arrived at our home within two hours of my call, despite having a long day in the sun with another customer. (This was after we were charged a call-out fee of $88 by a competitor (Fallon) who overpromised and under-delivered). We are completely satisfied with the customer service and professional advice we received.
Colin Wells
04:03 08 Sep 24
Exceptional Service. We called Speedy Hot Water after our old system died at about noon. Matt answered our call and said he would be with us in an hour which he was, and within a few hours he had removed our old system, fitted a new Eco 270-1 heat pump, and we had hot water again. Matt took time to explain the new system, and I cannot find fault with his work, or his helpfulness and knowledge. (PS. He does like a cup of green tea whist working.)
Rob Smith
10:28 26 Aug 24
Installed same afternoonGreat service and top quality workmanship from Matthew
David Sharp
08:31 21 Aug 24
Great service from Matt & John.... replied instantly to late night questions...very professional... Evo 150 installed and working perfect !
Ben Matheson
02:49 18 Aug 24
Matt was amazingCalled him late fri freaking out as old system leaking and had to turn off.He told me a way to continue using old system when we needed a shower and sun morning installed a beautiful new evo 150-1Supplied heaps of data and information on the award winning evo system and also fixed up a few power and compliance issues including disconnecting out of date off peak meter.Matt was Friendly and professional ,Absolute legend .
David Borg
04:07 14 Aug 24
Called speedy Tuesday installed Wednesday Matt smash it arrived on time and installed evo-270-1 quick and on Budjet as quoted -Matts work ethic was outstanding and explained everything clearly, as my pumping was old and not complete to code which Matt fixed and completed very tidy and clean pipe work and electrical work ,well done very happy cheers Dave
Peter Maher
07:08 11 Aug 24
Matt did a great job, we are very pleased with the EVO270-1 a very professional job, tidy and friendly. Nothing was too hard, with in 24hrs of us calling him he arrives on a Sunday and spends three hours removing our very old system and updating everything we needed done. Highly recommend Matt a truly good guy.Many thanks to him.
luke voigt
00:59 10 Aug 24
Absolutely awesome service by Matt from Speedy hot water services (Gaven area).1 phone call and 2 pictures of my hot water service and he had my system back up and running. Great job mate!
Paul Millist
23:12 05 Aug 24
These guys know what they're doing. Went above & beyond with the installation. Really know their products. Would use them again without hesitation
Dozer Mc
10:26 04 Aug 24
I called these guys in a Sunday and they were out within a couple of hours. Matt was great and replaced the element and thermostat. Within an hour my hot water was hotter than it had ever been. The price was good too.
Neda Molazem
04:13 04 Aug 24
Today I had an excellent service and friendly behavior from Matt -speedy hot water.Highly recommend him if you need a quick and professional way to look into your hot water unit
Chris Holmes
07:17 22 Jul 24
Very experienced with instantaneous gas hws.
Tao Andrew
00:23 22 Jul 24
Matt is a great guy!!! we replaced our old hot water system into new eco 270V machine. its so quiet, we saved half our energy bill straight away. we strongly recommend Matt to all the gold coast residents who like to solve their hot water system issues.Matt is only guy you can fully trust. and job is done by him perfectly well!!!
Daniel Sullivan
11:41 21 Jul 24
Matt was great - quickly fixed out issue and then provided a lot of detail around options to further improve/save energy with new systems. Did a general switchboard and bathroom plumbing check as well.
Jordan Byrne
23:37 19 Jul 24
Epic service, new evo270 Hot water system installed in the same day. Matt killed it . Thanks team 👍🏽
L S
08:42 18 Jul 24
Speedy service even though it was late! Matt was really lovely, explained everything and gave good recommendations. Doesn't overcharge, would definitely use again.
Albert Sedlmayer
05:38 09 Jun 24
On Dec 28 2022 we noticed our hot water wasn't heating up, so I checked our HW cylinder and saw that it was 19 years old and dying. I did some quick research and saw that a heat pump cylinder is most efficient. I searched for a 24 hour replacement service because our cylinder wasn't going to last the night, and found Speedy Hot Water Services. I rang them and shared our details, after which John recommended the EVO270-1, which is just like the research results I had undertaken earlier. This gave me good confidence. John also assured me it could be installed and working today, so I gave him the order. Later that day Matt arrived and installed the unit in our tricky cylinder corner, and it started heating our water again immediately. I was told to get Energex to set my meter to a controlled load Tariff 2 (CT2), which was done a week or so later, and cost me a bit over $100....Update 18 months later:After 18 months of working well we suddenly only had lukewarm water. I checked the Evo heater and it was off, so I turned it on again. Next day and subsequent days it was off again and didn't turn on automatically at all, so I called the Evoheat service. After some elimination questions I was told this unit shouldn't be on a controlled tariff, so I checked the Evoheat website, which clearly stated that a controlled tariff was ok, and Matt had told me to get my CT1 changed to CT2. So I asked Evoheat to make that change but was told that while parts were under warranty, the work warranty had expired after 1 year, and I would need a contractor to do that, so I called John again. This was quite obviously a fault of the heater, for which I was not responsible and had just followed their instructions, but Evoheat would not negotiate. John's quoted price for the work shocked me at several hundred dollars, so I called my local electrician for a comparative quote, who dropped by on his way home and completed that job in just 10 minutes. I have had to remove a star from this review after this experience.
Tracy Lulic
09:56 17 May 24
Evoheat pump 270lt installed by Matt & Mark who went above & beyond to remove our old rusty solar hot water system off the roof to install a stunning new heat pump to help save energy off our bills. Our old 80’s low set house threw them a few curve balls which they hit back with expertise & determination. They worked extra hard to run conduit inside our pitched roof cap to avoid an eyesore & future problems with our roof. True professionals! We appreciate your hard work installing a superior product. Thank you
Colin Dench
21:53 08 May 24
Fantastic service , rang John at 10 am on a Saturday & unit was installed this morning ( Sunday ) no extra charge for weekends . Great crew of blokes - would definitely use them again
OzVibe
06:39 24 Mar 24
Wow, old fashioned service with a smile and professionalism. I understand now why you have received so many positive reviews for your company and staff. Thanks Matt for a terrific job installing our new Evo 150, nothing was too much trouble for you and clearly showed you are a master of your craft. Our new unit is working like a charm, fast and quiet. Boiling hot water in a flash and I cannot thank you and your company for the quick service, ordered on the day and installed on the same day, unbelievable, so again many many thanks.
Russell Colpoys
01:00 31 Jan 24
We disconnected the gas at our place and needed a relatively quick replacement with a heat pump HWS. John and Christopher were amazing. They turned up exactly when they said they would, wrestled a massive HWS into a very tight spot, hooked it all up and left the place spotless when they finished. I was super impressed. It's hard to find this level of customer service nowadays, especially from tradesmen. Well done and thanks!
Andrew Marshall
06:42 28 Jan 24
Speedy Hot water lives up to their name, rang on a Saturday they came next day ! John was very professional and knowledgeable as well as being down to earth . Would recommend Speedy for any hot water appliances. 🔝🔝🔝🔝
Kev De
00:38 15 Jan 24
EVO270L Heat Pump System - Excellent service Matt from Speedy Hot Water Services came and completed the change over from our very expensive to run LPG Instantaneous Rinnai 26E system with a EVO270L Heat Pump. The unit was installed in 3 hours with hot water up to full temp and fully available and working before he left. heated from cold with-in 2 1/2 hours to 60 deg. Water pressure flow was excellent best we have experienced since moved in 16 years ago. LPG was expensive and not economical at all. With the Heat Pump being run from our solar panels the cost to supply our property with hot water will be negligible. The EVO are manufactured and produced locally in Brisbane Queensland another benefit allowing us to support local industry. from time of quote to installation was 5 days extraordinary as other quote requests I'm still awaiting responses. Well done Speedy Hot Water, you have a happy customer here.
Andy P
03:38 11 Jan 24
Great service. Quickest, cheapest and most professional hot water specialists in SEQ I've found. Matt arrived next day with a new heat pump unit, going above and beyond on the replacement and rewiring job. These guys have great product knowledge and do very tidy work. Very happy with their work. Thanks guys
Darren xw
08:35 10 Jan 24
After getting a couple of quotes for a hot water system I then called Speedy and after speaking with Matt I booked in.He was straight up with what system would suit my needs best and never did I get the "salesman upsell" speech.He takes pride in his work which isn't always easy to come by, the install looks very neat and the EVO 150 is performing brilliantly.My wife and I are very happy with his work and would recommend him highly.
Felicity Angus
02:51 09 Jan 24
Great customer service. Speedy Matt what a legend you are. Our hot water service was replaced within 3 hours and we were only having a service call. I would highly recommend you and your products. Very happy customer. Thankyou
Jia Brooks
07:54 03 Jan 24
Matt is super helpful and went above to help sort our problem quickly. Highly recommend his services
Lesley Evans
23:41 29 Dec 23
Called Matt as no water coming out of tap. Sent a pic and he was able to help over the phone, no call out. Will definitely call him again if/when there's another problem.
Carol-Anne Somerville
01:44 28 Dec 23
We recently had trouble with our hot water service and John came out on the first visit and it wasn’t our hot water at all it was a metre problem which he fixed until Energex is able to replace. But then my partner fiddled with the thermostat and broke it and this was Friday before Xmas and we didn’t have any hot water (luckily it’s been so hot) but Matt came out Xmas eve in the middle of a storm, all the way from down the coast to Clontarf and replaced the thermostat for us. I couldn’t get over someone coming out Xmas eve. But this was so appreciated by us and he was so helpful. Couldn’t ask for more and would highly recommend Speedy Hit Water Services for anyone who needs! Thank you Matt and John.
Eduardo Lara
03:06 20 Dec 23
Matt was great and professional. He had my old leaky system out and the new one installed very quickly. The installation looks great. Really good work
Anita Kay
02:38 19 Dec 23
We had Matt and Jacob come and install our new hot water system, they were really fast efficient and tidy, couldn't have asked for better service, especially so close to Xmas. Thanks
Lucky Zeniou
09:33 01 Dec 23
Thanks Matt, neat, tidy job.
Henry ..
06:43 28 Nov 23
Matt from Speedy did a great job installing out new hot water system. John who provided the quote was also very helpful. Thanks team.
Stephen Newton
23:53 19 Nov 23
Speedy was excellent at communication and product knowledge. Matt replaced a continuous gas hot water system with an Evo 270 heat pump. I enjoyed professional and polite service and an impeccable installation, thankyou Speedy and Matt. So glad I used you guys!
Sinisa Pesa
22:46 05 Nov 23
Called them 7am this morning.8:30am they were at my place and fixed minor issue on our hot water system.Best service experience ever, thank you.
Trudi J
01:04 29 Oct 23
We contacted Speedy on Saturday arvo and spoke to a plumber, he said he would come out on Sunday . My husband spoke to I’m on Sunday over the phone just before he was to come out and told him our hot water was now working and we didn’t mind if he came out just to check it out. But the plumber was so honest , said no need to , just give him a call if it happened again. This is the service you expect. The plumber was upfront and honest. If we have any further problems we will definitely be contacting this company. Thank you for for great service.
Sly Grin
02:08 24 Oct 23
Matt and Jacob (AKA Zookeeper) did an awesome job replacing the old instantaneous gas system with a new Evoheat. Matt rerouted the gas so we could continue to use the stove and installed a new safety switch in the fuse box. We can now enjoy REAL hot water to the shower on the other side of the house. Everything from the quote from John to the install by Matt and Jacob was hassle-free. Thoroughly recommend Speedy.
Maryam Blizard
00:27 19 Oct 23
Would highly recommend John who was great communicating with, highly professional and did a quality job! We needed to upgrade and relocate our hot water system and John, gave us all our options, excellent advice and we couldn't be more happy with the Evo 270 Heat Pump he eventually installed. It is also a super quiet system which is just what we asked for! Thanks again!
Choppy Chopsta
06:25 10 Oct 23
Matt and John from Speedy Hot Water are amazing. This is the second time (diff houses) in 5 years I have got them to upgrade my hot water system. Their professionalism and products are seriously amazing. I won’t use anyone else in the future they have business for life. Great te and great prices and work. I seriously recommend them!!
Justin Roden
23:59 21 Sep 23
I had Matt install an evoheat 270 and we are extremely happy with the performance.Matt is very professional and helpful
Janet Van Homrigh
07:53 19 Sep 23
Speedy Hot Water was exactly that. The service was excellent, John took the call and Matt came with a new system the same morning. He did a wonderful job sorting out the old piping and electrical connection and we had hot water within a couple of hours. A really professional job and extremely pleasant as well. The best service I have had from a tradesman in a long time. Definitely recommend them from a very happy customer.
Michael Kosiol
06:18 08 Sep 23
Super speedy service and quality products. Out Hot water tank broke and John installed a new good quality heat pump the next day.
Dennis
10:22 30 Aug 23
First class advice and workmanship spoke to a few providers of different systems, was about to go with another brand until I read the promuctreviews on the after service. that us when I found Eviheat 270-1 hotwater system, Speedy Hot water Services called me then called around home to inspect my old system, 2 days later I called and on the Friday we had a new Hotter cylinder Evoheat 270-1 installed, switchboard changed, Look how tidy these guys work. Very happy with the results, I still need to get the wifi to work but that's only because the router is too faraway from the system.
Cherie New
22:34 24 Aug 23
Couldn't be happier! John did an excellent job with the install of our new heat pump and explained the operation so well. I highly recommend this company.
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